Shipping And Returns

Tracked Delivery

Our orders are shipped and delivered on business days (Monday - Friday, excluding public holidays). Shipping charges apply for orders below 5,000 Baht at 100 Baht for outside Bkk / 80 Baht for Bkk.

Our standard shipping carrier is DPEX.

Self-Collection
We offer self-collection at the DR's Secret Concept Store at no charge. Please select "Self-Collection" when choosing your delivery method at checkout.

Self-Collection Address

BWL (Thailand) Co., Ltd
725, S Metro Building, Room 1803,
Sukhumvit Road, Khlong Tan Nuea, Watthana,
Bangkok 10110

Tel: (66) 2 693 3889
Fax: (66) 2 693 3880

Operating hours:
9pm-6pm (Mon-Fri)
Closed on Sat, Sun and Public Holidays.

Please provide your SMS confirmation upon collection.

Shipping Method	Cost	Timeframe
Standard Courier (For orders 5,000 Baht and above)	FREE	1 - 2 business days (Bkk), 2 – 3 business days (outside Bkk)
Self-Collection (BWL (Thailand) Co., Ltd)	FREE	Immediate
Standard Courier (For orders below 5,000 Baht)	SGD 10.70	1 - 2 business days (Bkk) or 100 Baht with 2 – 3 business days (outside Bkk)

We regret that we do not ship outside Thailand at this time for orders placed on drs-secret.com. Please use our Store Locator to find the nearest DR's Secret store near you.

Your order will arrive in 3-5 business days. If you do not receive your order after 5 working days, please contact our customer care at onlinestore@th.bwlgroup.com or (66) 2 693 3889.

You will receive a tracking number via SMS after your order has been dispatched.

Our Return & Exchange Policy applies only to products purchased on our website - drs-secret.com. Any DR's Secret product purchased through third parties or our distributors are not covered under this policy.

We offer returns and exchanges for defective or wrong items.

In line with the 15 business days cooling-off period, we allow exchange of defective products provided the returned products are in its original packaging. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged item for assessment.

Please be advised that prior authorisation is required on all returns and exchanges. Any return or exchange sent to us without return authorisation cannot be accepted. Return acceptance is at the sole discretion of DR's Secret.

Step 1: Should you receive a wrong or defective item, please contact us immediately at onlinestore@th.bwlgroup.com or call us at (66) 2 693 3889. Please provide the order number along with your mobile number.

Step 2: Once your return/exchange request is authorised by our customer service team, kindly bring item(s) to our store for assessment. Our customer care team will determine if refunds or exchanges should be carried out.

Exchange will be made within 5 business days once the validity of the defective products is confirmed.

All refunds to the customers will be made via cheque or bank transfer within 2 weeks upon approval, following the receipt of the completed Product Feedback Form and/or Amendment Form from the customers. All refunds will be in Thai Baht. Any refund requested after the 15 business days cooling-off period but within 30 days of purchase requires Management approval and will be subjected to processing fees. These include the administration fees calculated at 10% of the returned products' price, credit card charges between 2%-4.8% and amendment fee of 650 Baht.